Refund policy

Last Updated: January 2026

Thank you for shopping at TheHumanFirstKids.com, operated by Skillll Pty Ltd (ABN 26636533992). We take great care in producing and delivering our digital products to the highest standards. Please read this policy carefully before making your purchase.

Scope of Application

This Return and Refund Policy applies to all purchases made directly from TheHumanFirstKids.com. By placing an order, you agree to the terms outlined below. These terms are consistent with your rights under the Australian Consumer Law (ACL).

Nature of Digital Products

2.1 Most products sold on TheHumanFirstKids.com are digital products, including but not limited to downloadable files, educational materials, templates, and digital content.

2.2 Due to the nature of digital products, once you have accessed, downloaded, or viewed the product, we are generally unable to offer refunds for change of mind.

2.3 By completing your purchase, you acknowledge that you understand the digital nature of the product and that access to or download of the product constitutes receipt and use of that product.

Change of Mind Returns

3.1 For digital products: We do not offer refunds for change of mind once the product has been accessed, downloaded, or delivered to you. This is because digital products cannot be "returned" in the traditional sense once they have been accessed.

3.2 For physical products (if applicable): If you wish to return a physical item for any reason other than a fault, you may request a return within 30 days of receiving your order, provided that:

the product is unused and in original condition;

the original branded packaging and tags are intact; and

proof of purchase (order number or receipt) is provided.

3.3 Return shipping costs for change-of-mind returns of physical products are the responsibility of the customer. We recommend using a trackable postal service. The Human First Kids is not responsible for any items lost or damaged in transit.

3.4 Delivery fees are non-refundable.

Returns for Faulty or Defective Products

4.1 Under the Australian Consumer Law, customers are entitled to a replacement, repair, or refund for products that are:

faulty, defective, or not of acceptable quality;

not as described on the website; or

do not match the description, sample, or demonstration model shown at the time of purchase.

4.2 For digital products, this includes situations where:

the product cannot be downloaded or accessed due to technical faults on our end;

the product is substantially different from its description;

files are corrupted or incomplete; or

the product does not perform as represented.

4.3 Claims for faulty or defective products must be made within 7 days of purchase for digital products, or within 48 hours of receiving your order for physical products.

Please email info@TheHumanFirstKids.com with:

your order number;

clear description of the issue, including screenshots or photos where applicable; and

details of any troubleshooting steps you have already attempted.

4.4 Once your claim is verified, we will work with you to resolve the issue. This may include:

providing technical support to access the product;

supplying a replacement or corrected version of the product;

offering a refund at our discretion if the issue cannot be resolved.

4.5 We reserve the right to inspect and verify the issue before approving a refund or replacement.

Non-Refundable Items and Circumstances

We cannot offer refunds in the following circumstances:

if you change your mind after accessing or downloading a digital product;

if you did not read the product description carefully before purchase;

if you experience technical difficulties due to your own equipment, internet connection, or software compatibility (unless we failed to clearly specify system requirements);

if you purchased the wrong item due to your own error;

for promotional, clearance, or sale items (unless faulty);

for physical items that have been worn, washed, used, or are no longer in original condition (unless faulty).

Refund Assessment Process

6.1 All refund requests will be assessed on a case-by-case basis in accordance with Australian Consumer Law.

6.2 To initiate a refund request, please contact us at info@TheHumanFirstKids.com within the applicable timeframe with full details of your issue.

6.3 Our customer service team will review your request and respond within 3-5 business days.

6.4 We may request additional information, screenshots, or evidence to assess your claim.

6.5 Refund requests that do not meet our policy requirements or ACL obligations will be declined.

Refund Processing

7.1 Once a refund is approved, it will be processed within 7 business days to your original payment method.

7.2 Refund timeframes may vary depending on your financial institution or payment provider.

7.3 Approved refunds for digital products will result in the removal of your access to that product.

International Orders

8.1 We welcome international customers. However, please note:

All prices are in Australian Dollars (AUD) unless otherwise stated.

You are responsible for any currency conversion fees charged by your payment provider.

For physical products, once an order leaves Australia, it becomes the responsibility of the destination country's local postal or customs service.

We cannot offer refunds for international delays, customs issues, or incorrect shipping information provided by the customer (unless the product is faulty).

8.2 By placing an international order, you acknowledge and accept these conditions.

Your Rights Under Australian Consumer Law

9.1 This policy does not limit your statutory rights under the Australian Consumer Law.

9.2 If a product you receive is faulty, not of acceptable quality, or not as described, you are entitled to a remedy (repair, replacement, or refund) at no additional cost.

9.3 Please note that the Australian Consumer Law does not require refunds to be provided for change of mind, particularly for digital products that have been accessed or downloaded.

9.4 For more information about your consumer rights, visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees

If you have questions or need assistance with your purchase, refund, or technical issues, please contact our customer care team:

The Human First Kids Customer Service

Email: info@TheHumanFirstKids.com

Website: https://www.TheHumanFirstKids.com