Shipping policy

Last updated: January 2026

Thank you for shopping with TheHumanFirstKids.com, operated by Skillll Pty Ltd (ABN 26636533992). We offer both digital products (delivered instantly) and physical products (shipped worldwide). Please read our shipping policy carefully before placing your order.

Digital Products

1.1 Most products on TheHumanFirstKids.com are digital products, including downloadable files, educational materials, templates, and digital content.

1.2 Digital products are delivered instantly via email to the address provided during checkout, typically within minutes of payment confirmation.

1.3 You will receive an email containing:

your order confirmation;

download links or access instructions; and

any relevant product information or user guides.

1.4 Please ensure your email address is correct and check your spam/junk folder if you do not receive your digital products within 15 minutes of purchase.

1.5 If you experience issues accessing your digital products, please contact us immediately at info@TheHumanFirstKids.com with your order number.

Physical Products - Shipping Coverage

For physical products, we currently deliver to:

Australia (nationwide)

New Zealand

Selected international destinations (subject to customs and carrier availability)

If your country is not listed at checkout, please contact us at info@TheHumanFirstKids.com and we will confirm if delivery is possible.

Shipping Options within Australia

We aim to make shipping as affordable and reliable as possible. Delivery times are estimates and begin once your order has been dispatched.

Shipping Method

Estimated Delivery Time

Cost (AUD)

Standard Shipping (Australia Post / Sendle)

2–6 business days

$10

Express Shipping (Australia Post Express)

1–2 business days

$15

Free Standard Shipping

Orders over $75 AUD

Free

All physical product orders are processed within 1–2 business days (excluding weekends and public holidays). Once shipped, you will receive a confirmation email containing your tracking number.

International Shipping

We currently ship physical products internationally via Australia Post International and DHL Global Mail to selected destinations.

Shipping costs are calculated at checkout based on your delivery address and package weight.

Delivery time typically ranges between 7–20 business days, depending on destination and customs processing.

Important: The Human First Kids cannot guarantee delivery dates for international orders. Once the parcel leaves Australia, it becomes subject to the destination country's local postal service and customs procedures.

You may be required to pay import duties, VAT, or taxes depending on your local regulations. These charges are the buyer's responsibility and are not included in our prices.

Order Processing and Dispatch

Digital products: Delivered instantly upon payment confirmation.

Physical products: Processed Monday to Friday (excluding public holidays).

Orders placed after 12:00 PM AEST will be processed the next business day.

If an item is on backorder, we will contact you to confirm availability or offer an alternative.

Tracking and Delivery Confirmation

All physical parcels include a tracking number, which will be emailed to you once your order is dispatched. Please allow up to 24 hours for tracking information to update after dispatch.

You can track your parcel using the link provided in your shipping confirmation email.

Lost or Delayed Parcels

7.1 Digital Products: If you have not received your digital product within 15 minutes of purchase, please check your spam folder and contact us at info@TheHumanFirstKids.com. We will resend your access details immediately.

7.2 Physical Products - Domestic Orders (Australia): If your parcel is delayed or appears lost, please contact us at info@TheHumanFirstKids.com within 14 days of the estimated delivery date. We will open an investigation with the carrier and, if confirmed lost, we will replace your order one time at no cost.

7.3 Physical Products - International Orders: Due to the unpredictable nature of international logistics, The Human First Kids is not liable for lost, delayed, or undelivered international parcels once they leave Australia. Tracking information will be provided, and we recommend monitoring it via your local postal authority.

Incorrect or Incomplete Shipping Information

8.1 Digital Products: Please ensure your email address is accurate before confirming your order. The Human First Kids is not responsible for non-delivery of digital products due to incorrect email addresses or spam filter settings. We can resend digital products to a corrected email address upon request.

8.2 Physical Products: Please ensure your shipping details are accurate before confirming your order. The Human First Kids is not responsible for misrouted, delayed, or lost packages due to incorrect or incomplete addresses provided by the customer.

If your order is returned to us due to an incorrect address, redelivery fees will apply.

Delivery Timeframes

Delivery times for physical products are estimates only and may be affected by factors outside our control such as:

public holidays, strikes, or natural events;

customs inspections (for international parcels); or

carrier delays.

We do not offer compensation for late delivery or consequential loss.

Payment Information

We offer the following secure payment methods through Shopify Payments:

Visa

Mastercard

American Express

PayPal

Apple Pay

Shop Pay

AfterPay (Australia only)

Payment is processed in Australian Dollars (AUD) at the time of purchase. Prices may vary for international customers due to exchange rates or bank fees.

If you have questions about shipping, digital product delivery, or need assistance with an order, please contact:

The Human First Kids Customer Service

Email: info@TheHumanFirstKids.com

Website: https://www.TheHumanFirstKids.com